Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. 

To be eligible for a refund, you must show that we were unable to find the gravesite the gravesite visit was purchased for, within the outlined 15 mile radius of St. Paul and Minneapolis, Minnesota. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at liz@gravebuddy.com. 

If your refund is accepted, we’ll send you a confirmation email.

You can always contact us for any return question at liz@gravebuddy.com. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 60 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 60 business days have passed since we’ve approved your return, please contact us at liz@gravebuddy.com.